Welcome to matrix-e.com. These Terms of Service (“Terms”) govern your access to and use of the website operated by Matrix-E LLP (“we”, “us”, or “our”) and any services we provide.
By accessing or using our website or services, you agree to be bound by these Terms.
1. Services
Matrix-E LLP provides digital marketing, AI consulting, website implementation, content creation, paid advertising strategies, and ecommerce optimisation services. The specific scope, deliverables, fees, and timelines for any engagement will be set out in a separate proposal, quotation, or service agreement.
2. Use of the Website
You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.
You must not:
- Attempt to gain unauthorised access to any part of the website or related systems
- Use the website to transmit malware, spam, or harmful content
- Scrape, copy, or reproduce content from the website without our prior written consent
3. Intellectual Property
All content on this website (including text, graphics, logos, images, and software) is the property of Matrix-E LLP or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
Any materials, strategies, or deliverables we create for clients remain subject to the terms of the applicable service agreement.
4. Client Responsibilities
When engaging our services, you agree to:
- Provide accurate and complete information necessary for us to perform the services
- Respond to requests for feedback or approvals in a timely manner
- Ensure you have the necessary rights to any materials you supply to us
5. Fees and Payment
Fees for services will be as agreed in writing. Payment terms will be specified in the relevant proposal or invoice. Late payments may result in suspension of services.
6. Disclaimer of Warranties
The website and its content are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the accuracy, completeness, or suitability of the information on the website.
While we strive to deliver high-quality services, we do not guarantee specific results (including sales increases or ranking improvements) unless expressly stated in a written agreement.
7. Limitation of Liability
To the maximum extent permitted by law, Matrix-E LLP shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising out of or related to your use of the website or our services.
Our total liability for any claim arising from the services shall not exceed the total fees paid by you for the specific services giving rise to the claim in the twelve (12) months preceding the claim.
8. Indemnification
You agree to indemnify and hold Matrix-E LLP harmless from any claims, damages, or expenses arising from your breach of these Terms or your misuse of the website or services.
9. Termination
We may suspend or terminate your access to the website or services at any time if you breach these Terms. Provisions that by their nature should survive termination (including intellectual property, limitation of liability, and indemnification) will remain in effect.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.
11. Changes to These Terms
We reserve the right to update these Terms at any time. The updated version will be posted on this page. Continued use of the website or services after changes constitutes acceptance of the revised Terms.
12. Contact Us
For questions about these Terms of Service, please contact us.